Our full-time Guest Services staff is at your service to provide general information and to assist with attractions tickets, dining and entertainment recommendations, reservations, directions, babysitting information, courier services, notary public and many other services.

Other Resort Services Include:

 

Activities.

We provide daily scheduled activities for both children and adults. You will find a copy of the Resort News Splash & Activities Guide in your villa upon arrival.

Attractions Tickets Information.

Our Attractions, Transportation & Dining Desk in the Reception Center has attractions tickets for sale including Sea World of Florida®; Cypress Gardens®; UNIVERSAL Orlando®; Wet 'n Wild® and many others. You can also purchase many of these tickets prior to your arrival through our online concierge service. We will need at least 72 hours prior to your arrival to process your order and have it ready for you. The special discount pricing offered through this online concierge is only available by purchasing your tickets in advance. This discount pricing is not available at either resort's onsite Guest Services. Shuttle bus service between the Resort and the Disney parks is available daily from in front of the Resort Reception Center.

Babysitting Service.

The Attractions, Transportation & Dining Desk can arrange babysitting services that will come directly to your villa. These services currently charge $8.50 per hour per child (4 hour minimum), with a $1.00 per hour additional charge for each additional child. Other charges apply for combined families. There is also a $7.00 transportation fee charge per time.

Banking.

A cash machine (ATM) is available at the General Store. The Attractions, Transportation & Dining Desk located in the Reception Center offers foreign currency exchange services for a small fee.

Bike Rentals.

Main Activities Center 7 a.m. - dusk. $3.00 an hour or $8.00 all day.

Business Services.

A facsimile communication machine for receipt and transmission of documents and a photocopier are available through the Front Desk.

Check in/Check out Time.

To assist you in making your travel plans, please note that check-in time is after 4 p.m.; check-out time is 10 a.m. If your travel schedule does not coincide with our check-in or check-out times, the Front Desk staff will be happy to store your luggage while you make use of our recreational facilities. For your convenience, we also have facilities to store perishable items.

Copy Service.

Copy service is available through the Front Desk. The first 10 pages are at no charge with 10 cents per page thereafter.

Credit Cards.

The Resort Front Desk, the General Store and all food and beverage outlets honor VISA, MasterCard, Discover, American Express and Diners Club credit cards. A convenient courtesy card which may be used at facilities throughout the Resort is also available by simply establishing credit at the time of check in or any time during a stay.

Cribs, High Chairs, and Rollaways.

Cribs and high chairs are available to rental guests and RCI exchange guests for a nominal fee of $10 for duration of stay. There is no charge to Sheraton`s Vistana Resort owners for the use of cribs and/or high chairs. Rollaways are available to rental guests and RCI exchange guests for a nominal fee of $10.00 a night; and $5.00 a night for owners.

Fax Service.

A facsimile machine is available for guest use at the Front Desk. The cost is $5.00 for the first page and $2.00 for each page thereafter. There is no charge for the cover sheet or to receive faxes. The Resort's telephone number for incoming faxes is 407-239-3111.

Fitness Facilities.

For those of you who want to stay in shape during your vacation, we have three fitness facilities located in the Falls Clubhouse (second floor), the Cascades Recreation Centers and in the Fountains Recreation Center. Ages 18 and up (shirts and shoes required). Complimentary locker keys are available at the Main Activities Centers and the Fountains Recreation Center.

Massage Therapy.

Rejuvenate yourself after visiting the attractions by treating yourself to a massage by one of Vistana's on-staff licensed massage therapists. Cost is $35.00 for half-hour and $60.00 for one hour. Fountains Recreation Center.

Sauna and Steam Rooms.

The rooms are located at the Springs and Fountains Recreation Centers. Fitness facility access keys may be picked up daily for use at the fitness centers located in the following locations: Falls Clubhouse, Fountains, & Cascades Rec. Centers.

Tanning.

Available in the Fountains Recreation Center. Call Ext. 4640 for an appt. $7.00 for 1 visit. $13.00 - pkg. 2 $18.00 - pkg. 3 $30.00 - pkg. 5

Tennis Racquet Rentals.

We offer 13 lighted tennis courts available from 8:00 a.m. to 11:00 p.m. daily. Tennis Racquet Stringing is available by a USRSA certified professional in our Tennis Pro Shop.

Vita Course Run.

The villas at Sheraton Vistana Resort offer all the luxuries a resort home should have, including a living room with a sleeper sofa, an entertainment center, and a color TV in each bedroom. All villas feature a fully equipped kitchen, a separate dining area, and breakfast bar with seating for two, while some may have a whirlpool bath in the master suite and a screened terrace.

Safety Deposit Boxes.

Complimentary safety deposit boxes are available at our Front Desk 24 hours a day.

Shopping & Gifts Available at the Resort.

The General Store offers convenient one-stop shopping for all your vacation needs including: fresh fruits, vegetables and dairy products, frozen foods, fresh-from-the-oven-baked goods, beer, wine and liquor. Also available: overnight color print film developing, sun products, pharmacy items, swim and resort wear, a wide variety of gift items including Disney souvenirs and toys, ladies' and men's apparel, magazines, post cards, postage stamps, batteries, and more. An ATM cash machine is available at the General Store.

Valet.

Laundry and valet dry cleaning service are available through the Front Desk.

Video Movie Rental.

All villas feature a video tape player. More than 500 of the latest and most popular titles are available for rental at the General Store, Flamingo Cafe and the Springs Recreation Center. Visa, MasterCard and American Express credit cards accepted.